Helsinki Health Services: What Local Sources Say About Accessing Care

Helsinki residents lost access to the city’s non-urgent 24-hour telephone health service on April 1, 2026. The former number 09 310 10023 is no longer in operation, according to City of Helsinki guidance.

Shift to digital and helpline options

Local sources now direct non-urgent queries to the Omaolo service, the Health Village portal or the Medical Helpline 116 117 during evenings and weekends. These channels replaced the discontinued line for after-hours contact when health stations are closed.

Weekday access through neighbourhood stations

The city maintains 23 local health stations that deliver primary and urgent treatment in every neighbourhood. Residents are assigned to the station serving their residential area. These stations typically operate Monday to Friday from 8:00 to 16:00 for in-person visits concerning urgent health matters.

Emergency clinic locations

Three designated emergency clinics handle more serious cases. They are located at Meilahti Bridge Hospital, Malmi Hospital and the New Children’s Hospital for patients under 16 years old. City documentation lists these sites as the primary points for emergency care.

24/7 online symptom checks

The Omaolo service remains available around the clock for symptom assessments and health guidance. It assists residents in determining whether to contact a professional when stations are closed and provides a direct route to appropriate care pathways.

Local sources emphasise that weekday daytime needs are best met at the assigned health station while evenings, nights and weekends require the 24/7 Medical Helpline 116 117. Residents seeking further details can consult the hel.fi health-care pages or the 116117.fi site for Helsinki-specific instructions. The guidance stresses using these official channels rather than outdated telephone options.